Shipping policy

 

How long does it take to process an order?

Orders received after 8:45 a.m. EST will be processed and shipped out within the next business day.

Is there free shipping?

Yes, certainly! We offer free shipping on orders over $50, excluding non-continental AU areas. There is a flat rate of $10 for orders under $50.

When will my order arrive?

Orders generally take 4-7 business days to get delivered.

Do you offer faster delivery options?

Yes, we do! Please give us a call or send us an email at info@thumpermassager.com with your shipping address and desired delivery date so we can provide a shipping quote!

Do you deliver to PO boxes?

Sorry! We do not ship to PO boxes.

How do I check the status of my order?

If you have not received a tracking number for your order within 5 business days, please give us a call or send us an email at info@thumpermassager.com! Be sure to include your name, email address, and order number so we can get back to you quickly.

How long is your holiday lead time?

Thumpers are a popular gift for your loved ones for the holidays. We will process your order in 1-2 business days, but there could be some delays with shipping from the increased demand over the holiday season – this is unfortunately outside of our control. We recommend purchasing a Thumper at least 2 weeks before your planned gift day to ensure that you have it on hand.

I have more questions about your shipping policy, who do I contact?

Please give us a call or send us an email at info@thumpermassager.com! We will be happy to help.