100% Satisfaction Guarantee

All of our products are designed to make our customers feel good. We stand behind our products 100% and ensure their effectiveness and quality. If you are not fully satisfied with your new Thumper® product, you can return it within 30 days from the date of purchase for a full refund of the purchase price. 

Product should be in original packaging, and in good condition. Thumper Massager Inc. reserves the right to inspect a returned product for signs of heavy use or abuse, and will at it’s discretion issue a revised refund if the returned product’s condition does not comply with our satisfaction guarantee policy. In case of a damaged product being received by the customer, we will replace the machine at no cost or provide a refund.

Refunds/credits are issued after products have been received and inspected at our facility.

Cancellation After An Order Has Been Shipped -- Customer will receive a refund after the item has been returned to the originating warehouse. Please email info@thumpermassager.com for instructions.

Undeliverable Packages Due To Customer Error -- Customer will be credited minus all shipping costs.

We will be happy to answer all your questions about products before your purchase.

Contact us at info@thumpermassager.com for more product information, price quotes, warranty details and other questions.